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Right of withdrawal (return of merchandise)

At Eco Basics we want you to be happy with your purchases, but if for any reason it is not, you can change or return the item. You can request the exchange or return of any item that you have purchased in our online store within a maximum period of 10 days.

How can you request the exchange or return of an item?

You can write us an email to info@ecobasics.online, and we will indicate the steps to follow. The Communication requesting the exchange / return must be made before the expiration of the 10 day period.

The right of return may be exercised as long as the items you wish to return are in perfect condition, without having been used, with their original packaging and labels.

In the event that the return is for causes attributable to Eco Basics (for example a defective product or that does not match the purchased reference) it will be EcoBasics who assumes the shipping costs in the return, and we will make the corresponding refund once the product, by the same means of payment that was used to pay for the item/s. 

In the event that the return is for causes NOT attributable to Eco Basics (due to a change of opinion or error by the customer when making the purchase), the customer must be in charge of sending us the products in perfect condition within 10 calendar days after receipt of the products. In these cases, Eco Basics will reimburse the customer for the payments received, but it will be the customer who assumes the direct cost of the shipment to make the change / return effective.

Eco Basics reserves the right to withhold refund until items have been received. If you have any questions, you can contact us by writing to info@ecobasics.online